Please read it carefully.
- Drinks are available from the vending machine. Please help yourself to drink. We don’t provide meals.
- You can bring your own drink. (Except alcoholic drinks)
- You can visit our animal cafe without a reservation, but waiting times can vary depending on the attendance.
- A minimum of 60mins entrance is required when making a reservation. You cannot change the locations after making a reservation. Please make sure check if the location is the place you would like to visit.
- We cannot give refunds if you cancel your reservation on the day. If you’d like to change the detail of the reservation, please contact us through the inquiry form, call or our social media.
- On the next page, the section of selecting the number of people might not be translated in English depending on your devices. If you are not sure, please refer to the following.
- The reservations cannot be made for those who are planing to visit with your children under 3 years old. (Yokohama Chinatown only)
- Please contact us in advance if you are planning to live stream and come for interviews in the cafe.
- Please note that we cannot be responsible for any injuries, allergies, damage and dirt caused by animals.
Requests from our animals.
- Children under 12 years old must be accompanied by parents.(Under 15 years of age at Harajuku Terrace and Asakusa.)
- Please sanitize your hands before interacting with the animals. (It's to protect the health of the animals.)
- We operate with the safety of the animals as our top priority. (In order to avoid unexpected accidents.)
- Please refrain from bringing pets with you. There is a possibility that our café’s animals, as well as your cherished pets, may experience stress from one another. We aim to create an environment where all animals can feel safe and relaxed. We appreciate your understanding and cooperation.
